The Frequently Asked Questions page
The title is a a bit of a misnomer - given that we have only just launched and there have literally been no questions asked. Perhaps is should be called the IAQs page (infrequently asked questions)
Anyway….we have attempted to think of all the thorny questions you may have pondered and provided answers below. Over time this list will grow but please do get in contact with us if we have not covered your query.
We ask you to expect 10-14 days, however we are confident that in many cases this timeframe will be much smaller. We want to under promise and over deliver.
No, all products are in New Zealand at the time of purchase.
Yes, we will send you a confirmation email when the item is dispatched, along with a tracking number
Don’t panic, please just get in touch with us. We will make sure you are looked after. We do not want unhappy customers!
That is our responsibility. Please contact us immediately and we will arrange a replacement or refund.
Absolutely. We have a 90 day, no questions asked, return policy. If you are not completely happy then please just get in touch and we will guide you through the return process.
Along with our 90 day return policy, we have all the normal manufacturers warranties in place. Because we sell only quality items it is very rare for anything to go wrong but please rest assured, you will be well looked after.
Money, Money, Money
No, you pay only the price you see in the store. A percentage of that price goes to the school.
Not if we can help it. At most we charge the recommended retail for all of our products. Every month we will have promotions on certain items. It is our hope that as we grow we can continue to offer increasingly cheaper prices.
WE have pledged to give the school 50% of the profits from every sale. There will some expenses we need to account but these will be kept to the absolute minimum.
Very hard to tell at this point. It could be a lot but this very much depends on how engaged the parents and supporters are of the site. If you sign up to our newsletter we will be able to provide updates through the year.
This part of the process is taken care of at the checkout. You will not be able to pay for an item until you have picked the school you wish to support from the profits of the purchase.
Absolutely not! The site is open to anyone. In fact, we actively encourage people to consider us before their making their next purchase. With close to 10,000 products to chose from we are a great site in our own right. Add in the fact that half the profits will go to any school you wish, then why would you shop elsewhere.
Yes. We intend to make the scheme available to any school that wishes to participate. Please just get in contact with us if you would like to find out more.
Just a couple of parents from Queenstown, with kids at QPS. We saw how hard and stressful it was for our school to achieve their fundraising targets each year and thought we could help.